Privacy Notice
1.Our Organization
- Clickmode (Pty) Ltd
- Registration number: 2015 / 322025 / 07
2.General Contact Details
- Postal address: PO Box 16464, Lyttleton, 0157, South Africa.
- Physical Address: Shop 215, Tshwane China Mall, Sefako Makgatho Drive, Derdepark, 0023
- E-mail address: sale@clickmode.co.za
- Cell Number: 082 203 4180
- Website: www.clickmode.co.za
3.Contact details of the Information Officer:
- Name of Information Officer: Samantha Dippenaar
- Role: Account Manager
- Address: Shop 215, Tshwane China Mall, Sefako Makgatho Drive, Derdepark, 0023
- E-mail address: communicate@clickmode.co.za
- Cell Number: 082 203 4180
- Website: www.clickmode.co.za
Introduction
This Privacy Notice deals with data protection and the Protection of Personal Information Act (“POPOA”) which has come into force on the 1st July 2021. The aim of POPIA is to protect a persons personal information and privacy. This Privacy Notice is designed to set out what Clickmode does with the personal information and what the rights of data subjects are.
Clickmode PAIA Manual
Clickmode has drafted an extensive PAIA manual which is available here: [Manual Link]
This PAIA manual answers questions like:
- What are the definitions of personal information, data subject, responsible party and processing?
- What legislation is applicable to Clickmode and authorizes the collection of personal information?
- What records does Clickmode keep and when we can refuse access to the records.
- What fees are applicable?
- What personal information does Clickmode collect?
- What is the source of the personal information?
- What are the purposes that Clickmode uses personal information for?
- How long is the personal information retained?
- What security measures has Clickmode implemented?
- How to apply for access to information using a manual form?
- How to object to Clickmode processing personal information using a manual form?
- How to request that Clickmode delete or correct personal information using a manual form?
This privacy notice is intended to add to the Clickmode PAIA manual rather than replace it. Please refer to the Clickmode PAIA manual at the link above.
Statement Regarding Children
Clickmode products and services are not designed to appeal to children (under the age of 18). As such, the products and services are not directed at children nor do we knowingly collect or maintain information from children.
Newsletter and Marketing
If you are an existing Clickmode customer than you might receive our marketing material, provided that you can always unsubscribe from receiving this at any time. If you are a new customer we will ask your consent to send you this marketing material.
When you subscribe or sign up to receive newsletters published or offered via the sites, we will ask you fir the information necessary to enable us to process your request and to end you information regarding our products and services. You can unsubscribe from the newsletter at any time by clicking on the link at the bottom of the newsletter.
Each marketing email we send will contain instructions on how to unsubscribe in the event that you do not wish to receive future promotional emails from Clickmode. Please allow about 10 business days for your unsubscribe request to be processed. If you choose to opt-out of receiving promotional email communications from Clickmode, we will still send service messages to you. Service messages are sent to our customers to enable them to use our services correctly and are not direct marketing messages.
Third-Party Services and Marketing
If you access and/or use any of the other Clickmode Companies’ services or our Partner’s services from a link on the site, a Clickmode/Partner co-branded site, or by any other means, any information you reveal in connection with such service is submitted to that other Clickmode company and is not subject to this Privacy Notice. You should consult the privacy notice of any other party with respect to its treatment of any information that you may reveal in connection with its services.
Job Seekers
We will use the personal information you submit and will retain the information submitted for the time required by applicable law or in accordance with our standard practice, whichever is longer.
We will not release information submitted by online job seekers to third parties except to appropriate governmental entities and/or our service providers as necessary in connection with recruiting, employment, corporate governance, acquisitions, and legal or regulatory requirements. We require that our service providers keep your personal information confidential as well. In addition, to prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate procedures to safeguard the personal information we collect.
Transferring Personal information to third parties and overseas
Customer personal information may be shared with the following categories of recipients:
- Payment processing service providers, merchants, banks and other persons that assist with the processing of customer payment instructions, such as card scheme providers.
- Cloud-based storage facilities and data center.
- Authorities and regulatory bodies.
- Business service providers.
If we transfer your personal information outside of South Africa, we apply the necessary safeguards which include, confirming whether the receiving country has the proper data protection law, ensuring that there is a binding agreement between parties or, if the transfer is internal to our organization, commitment to binding corporate rules. Details of these safeguards may be obtained by contacting us directly.
The best way to object to our use of your personal information, update it, correct it or ask for it to be deleted.
If you are a data you subject you have the right to access personal information, object to the use of your personal information and to request a deletion of correction of your records. While you can use the manual forms in our PAIA manual we prefer that you use our online tools instead which can be found here: [DSAR Form Link]
Please click on “Access Request” or “Objection” or “Correction Request” depending on what you want to do and then follow the instructions.
Please note that we are required to authenticate you (confirm who you are) before we can process your request. The procedures we follow to authenticate you will very depending on the sensitivity of your request and our internal security procedures.
Business Transfers
In the event that all or a portion of Clickmode or any other Clickmode company (or the assets of one of those entities), is bought or sold, personal information of our customers will be included among the transferred business assets, but such information remains subject to this Privacy Notice or a Privacy Notice substantially similar to this Privacy Notice.
What happens if we have a security breach?
Clickmode has a existing security policy and implements and continuously updates it security systems. Please refer to our PAIA Manual for more about our security. We have developed a procedure we follow if we have a security breach (compromise) as defined in section 22 of POPIA. Part of this procedure is that we will let you know about it as soon as possible and let you know what steps you can take to protect yourself. We will also notify the Information Regulator and if appropriate the South African Police Services so that they can take the appropriate action. If you become aware of any security breach (or if you think there may have been a security breach) then please let us know as soon as possible by contacting us using the details at the beginning of this Privacy Notice.
How to complain to the Information Regulator
Clickmode’s use of personal information is governed by PAIA and POPIA and the Information Regulator in responsible for making sure that Clickmode complies with these laws. Complaints can be lodged with the Information Regulator. These are their details:
Physical Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001.
Complaints Email: complaints.IR@justice.gov.za
General Enquires Email: inforeg@justice.gov.za
Website: https://www.justice.gov.za/inforeg/index.html
Changes to this Privacy Notice
This Privacy Notice has taken affect from 1 July 2021. We may change this Privacy Notice from time to time by posting a new version here, and the new version will become effective from the date set out in the Privacy Notice.
